Privacy Policy

Who we are and scope

Kovascales is a fully online AI automation and business technology agency founded by Jose Palacios. This policy covers information collected through our website, consultation forms, scheduling, and related communications. For privacy questions, email kovascales@gmail.com.

Information you provide

Our contact and consultation forms collect your full name, business name, email address, phone number, industry, service interest, current challenge, and project details. You may also provide your website URL and preferred contact method. We receive information you send in subsequent correspondence.

Please do not submit passwords, payment card details, government identification numbers, health information, or other sensitive personal data through these forms or demos.

Consultation records and scheduling

Consultation details are saved before the scheduling calendar opens, even if you do not complete a booking. We retain those details to respond to your inquiry and maintain a record of your requirements.

We use Calendly to schedule consultations. When the embedded calendar opens after submission, your name and email address are passed to Calendly to prefill the booking. Calendly may collect additional scheduling information, your time zone, and technical data under its own privacy policy. A saved inquiry does not by itself confirm an appointment; confirmation comes from Calendly.

No CRM is currently connected to this website. Inquiry records may be transferred to a CRM in the future for the same inquiry-management purposes, with this policy updated to describe the provider.

How we use information

We use information to respond to requests, prepare and arrange consultations, understand business needs, provide agreed services, maintain communications and records, and protect the website from abuse. Submitting an inquiry is not consent to unrelated promotional email or text campaigns.

Where applicable law requires a legal basis, processing may be based on steps you request before entering a contract, performance of a contract, our legitimate interests in handling inquiries and operating a secure business, legal obligations, or consent where required.

Technical data, cookies, and third-party content

Our hosting and service providers may process IP addresses, browser and device information, request times, diagnostic information, and similar technical data to deliver and secure their services. Embedded Calendly content may use cookies and similar technologies; its cookie controls let you manage optional cookies.

External font services receive technical information when your browser loads fonts. Your browser settings can also restrict cookies, although restrictions may affect scheduling or other third-party content. We do not claim that third-party services are cookie-free.

Service providers and disclosure

The website is hosted using Lovable, and submitted inquiry records are stored in Lovable Cloud. Calendly provides scheduling. Google provides the font delivery used on the site and Gmail for correspondence with our published business email. These providers process information as needed for their services and under their own applicable terms and privacy policies.

We may disclose information where required by law, to protect legal rights or security, or to advisers and service providers where necessary to handle your request. We do not sell inquiry information. If a business reorganization requires a transfer of records, applicable privacy protections continue to apply.

Storage, retention, and security

Inquiry records are kept while needed to respond to requests, manage any resulting relationship, and meet applicable legal or recordkeeping obligations. Retention depends on the nature of the inquiry and any later engagement; there is no fixed deletion schedule stated in this policy. You may contact us to request deletion, subject to lawful retention needs.

We use technical access restrictions for stored inquiry records. No website, transmission method, or storage system can guarantee complete security. Service providers may process information outside your country; where required, applicable transfer safeguards must be used.

Your privacy choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to certain processing. Where processing relies on consent, you may withdraw consent without affecting earlier lawful processing. Email kovascales@gmail.com to make a request; we may ask for proportionate identity verification and will respond as required by applicable law.

You may also have the right to complain to your local privacy regulator. Statutory rights are not limited by this policy.

Children and illustrative demos

This website is intended for business inquiries, not children. If you believe a child has provided personal information, contact us so we can assess and remove it where appropriate.

The website chat and service simulations use pre-written responses and fictional examples; they are not a live AI service or a substitute for contacting us. Do not share confidential or sensitive information in them.

Changes and contact

We may update this policy as our practices or services change. The updated version and date will be posted here, with additional notice where required by law. Questions can be sent to kovascales@gmail.com.