Terms of Service

About these terms

These terms cover use of the Kovascales website, consultation requests, and interactive examples. Kovascales is a fully online business founded by Jose Palacios. By using the site, you agree to these terms to the extent permitted by applicable law. If you do not agree, discontinue use. Contact: kovascales@gmail.com.

Consultations and service engagements

Submitting a form sends an inquiry; it does not create a client relationship, reserve an appointment, or obligate either party to purchase or provide paid services. Free consultations have no obligation to purchase. A Calendly confirmation indicates a scheduled appointment, subject to any rescheduling or cancellation communicated through the booking service.

Paid work requires a separate agreement that sets out scope, deliverables, fees, payment schedules, ownership, cancellation, refunds, and other project-specific terms. These website terms do not establish those commercial terms. A signed service agreement controls for the services it covers.

Information you submit

Provide accurate information and submit only material you are authorized to share. Do not upload or submit confidential third-party information, passwords, sensitive personal data, or unlawful material through the website.

You retain your rights in information you submit and authorize us to use it only as reasonably needed to handle your inquiry and any agreed services, subject to our Privacy Policy. Submission does not grant ownership of your business materials to us.

Acceptable use

Do not misuse the site, attempt unauthorized access, interfere with its operation, introduce malicious code, impersonate others, send spam, or use it to violate law or another person's rights. We may restrict access where reasonably needed to address misuse or protect the site, subject to applicable law.

Illustrative content and AI demos

Service descriptions, example workflows, dashboards, conversations, and simulations are provided for general information. Demo data is fictional and is not evidence of client results. The website chat uses scripted responses, not a live AI model; voice demonstrations do not place real calls.

Demos do not provide legal, financial, medical, or other professional advice. Project suitability, technical capabilities, integrations, and deliverables require a separate assessment. We do not guarantee particular revenue, lead volume, cost savings, search rankings, or other business outcomes.

Intellectual property

Website content, branding, and original materials are owned by Kovascales or their respective licensors, except materials belonging to visitors or third parties. You may view and use the site for evaluating our services. You may not reproduce or commercially distribute protected content without permission or another lawful basis.

Third-party names and trademarks belong to their respective owners. Mentioning a service or displaying an illustrative integration does not imply endorsement or partnership. Ownership and licensing of paid project deliverables are governed by the applicable service agreement.

Third-party services

Scheduling is provided by Calendly. External services and links have their own terms and privacy practices, which you should review. We do not control their availability or content, and a link does not constitute an endorsement. Our Privacy Policy explains the handling of website and inquiry information.

Availability and limitations

We aim to keep the website useful and available but do not promise uninterrupted, error-free, or permanently available access. Content may change or become outdated. To the extent permitted by applicable law, the website and its illustrative content are provided as available without warranties beyond those the law requires.

To the extent permitted by law, we are not responsible for indirect or consequential losses resulting from use of the website or reliance on illustrative examples. Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable mandatory consumer protections. Liability for paid services is addressed in the separate service agreement.

Privacy

Our Privacy Policy explains how we collect and use consultation and website information. Sending a request does not authorize unrelated marketing campaigns. Read the Privacy Policy before submitting personal information.

Disputes and applicable law

If a concern arises, contact kovascales@gmail.com so we can try to resolve it. Any applicable law and court jurisdiction are determined by the laws that apply to the parties and the transaction, or by a separate lawful service agreement. These website terms do not impose arbitration, select an exclusive court, or waive mandatory statutory rights.

Updates and contact

We may revise these terms and publish the updated date on this page. Changes apply prospectively and do not alter an existing signed service agreement without the agreement required by its terms. If any provision is unenforceable, the remaining provisions apply to the extent permitted by law. For questions, email kovascales@gmail.com.